FAQ
Frequently (Never) Asked
Questions & Answers
I know it is ridiculous. But I went through several webages who got asked (maybe?) some common questions about graphic products, accessing, using and managing them. Lets see if it helps!
General Questions
We will email you the download link. If not found, please contact us.
You can search in your email inbox to find the purchase confirmation email, there you can download it again. Or you can create an account here to access it anytime via your dashboard.
No, you just need to add some texts. Search on youtube how to add text on Photoshop, how to add text on Canva, etc.
We usually reply within 24 hours. If you did not get a reply or we missed it, please message us on Messenger or Twitter.
If you have a discount code, please click on the purchase button. At the bottom, there is a link called Have a discount coupon? Click on that link and a box will appear. Copy-paste the code and it will be applied to the purchase amount.
Using Products
First of all, re-download the product to try once again. If it's still not working, please contact us as soon as possible.
Usually, any software's latest version will work fine. For JPG and SVG file formats, some older versions like 5 years old version will work also. If you have a very old version of any software, please let us know. We will try our best to provide older, compatible files for you.
Any configuration will work if you use JPG files. If you have 8GB RAM or more, an SSD instead of an HDD, and a dedicated graphics card it will work very smoothly.